Privacy Policy

1. Introduction

This Privacy Policy describes how bj99 ("we," "us," "our," or the "Company") collects, uses, processes, stores, shares, and protects the personal information of users ("you," "your," or "User") who access or use our online casino and sports betting platform located at bj-99.vip (the "Website" or "Platform"). This Privacy Policy applies to all services, features, content, and applications offered by bj99, including mobile-optimized versions of the Website and any associated customer support communications.

By creating an account, accessing the bj99 Website, making a deposit, placing a bet, or using any of our services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you must immediately discontinue use of the bj99 Platform and refrain from creating an account or providing any personal information to us.

This Privacy Policy is incorporated into and forms part of our Terms and Conditions. In the event of any conflict between this Privacy Policy and the Terms and Conditions, the Terms and Conditions shall prevail. We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. Your continued use of the bj99 Platform following any changes constitutes acceptance of the updated Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with bj99, we collect personal information that you voluntarily provide to us through the registration form and subsequent account management activities. This information includes but is not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (National ID, passport number, or driving license number).
• Contact Information: Email address, mobile phone number with country code, residential address including street, city, postal code, and country.
• Account Credentials: Username, password, and security questions/answers used to protect your account.
• Financial Information: Payment method details including bKash account number, Nagad mobile number, Rocket wallet ID, bank account number, credit/debit card details (card number, expiration date, CVV), and billing address.
• Verification Documents: Copies of government-issued photo identification documents, proof of address documents (utility bills, bank statements), and proof of payment method ownership submitted for account verification purposes.
• Communication Data: Content of messages, emails, live chat conversations, and support tickets exchanged between you and bj99 customer support representatives.

2.2 Information Collected Automatically

When you access or use the bj99 Platform, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies:

• Device Information: Device type, model, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising ID), and mobile network information.
• Connection Data: IP address, geolocation data (country, city, approximate coordinates), internet service provider, connection speed, and network type (WiFi, cellular).
• Usage Information: Pages visited, games played, bet history, deposit and withdrawal transactions, session duration, click patterns, navigation paths, referral sources, and time spent on each page.
• Technical Logs: Error messages, system crashes, performance metrics, API requests, and other technical diagnostic data used to troubleshoot issues and optimize platform performance.

2.3 Information from Third Parties

We may receive personal information about you from third-party sources including payment processors (bKash, Nagad, Rocket, banks), identity verification services, fraud prevention agencies, game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming), and marketing partners. This information is used to verify your identity, prevent fraud, process payments, and improve our services.

3. How We Use Your Personal Information

bj99 collects and processes your personal information for the following legitimate business purposes and legal obligations:

• Account Management: Creating and maintaining your player account, authenticating your identity, managing login credentials, and providing access to the bj99 Platform and its features.
• Transaction Processing: Processing deposits, withdrawals, bet placements, game participation, bonus redemptions, and maintaining accurate transaction records.
• Identity Verification: Verifying your age (18+ requirement), identity, address, and payment method ownership to comply with anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and responsible gaming obligations.
• Customer Support: Responding to your inquiries, resolving disputes, providing technical assistance, and improving the quality of our customer service.
• Platform Security: Detecting and preventing fraud, money laundering, collusion, bot activity, account hacking, and other security threats or illegal activities.
• Legal Compliance: Complying with applicable laws, regulations, court orders, subpoenas, and requests from law enforcement or regulatory authorities.
• Marketing Communications: Sending promotional emails, SMS messages, push notifications, and in-platform messages about new games, bonuses, tournaments, and special offers (you may opt out at any time).
• Platform Improvement: Analyzing usage patterns, conducting A/B testing, gathering user feedback, and optimizing the design, functionality, and performance of the bj99 Platform.
• Responsible Gaming: Monitoring player behavior for signs of problem gambling, enforcing deposit limits, self-exclusion requests, and providing access to responsible gaming tools and resources.
• Dispute Resolution: Investigating and resolving disputes related to bets, game outcomes, payment transactions, bonus claims, or violations of our Terms and Conditions.

4. Data Sharing and Disclosure

4.1 When We Share Your Information

bj99 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for legitimate business purposes:

• Payment Processors: We share payment-related information with bKash, Nagad, Rocket, Upay, banks, and card payment processors to facilitate deposits and withdrawals.
• Game Providers: We share limited user data with third-party game developers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe) to enable gameplay, track game sessions, and calculate winnings.
• Identity Verification Services: We share identification documents and personal information with third-party verification providers to confirm your age, identity, and address.
• Fraud Prevention Agencies: We share transaction data and behavioral patterns with fraud detection services to identify and prevent fraudulent activity, money laundering, and security threats.
• Customer Support Tools: We use third-party customer support platforms (live chat software, ticketing systems, email services) that may have access to communication data and account information.
• Analytics Providers: We share anonymized and aggregated usage data with analytics services to measure platform performance, user engagement, and marketing effectiveness.
• Legal Authorities: We may disclose your information to law enforcement agencies, courts, regulatory bodies, or government authorities when required by law, subpoena, court order, or legal process, or to protect the rights, property, and safety of bj99, our users , or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization.

4.2 Third-Party Service Providers

We engage trusted third-party service providers to perform functions on our behalf, such as hosting services, data storage, payment processing, identity verification, customer support, email delivery, and analytics. These service providers have access to your personal information only to the extent necessary to perform their services and are contractually obligated to maintain the confidentiality and security of your data.

5. Data Security Measures

bj99 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption protocols. Sensitive information stored in our databases is encrypted at rest using advanced encryption algorithms.
• Access Controls: Access to personal information is restricted to authorized personnel only on a need-to-know basis. All employees and contractors with access to user data are bound by strict confidentiality obligations.
• Secure Infrastructure: Our servers and databases are hosted in secure data centers with physical security measures including 24/7 surveillance, biometric access controls, and fire suppression systems.
• Regular Audits: We conduct regular security audits, penetration testing, and vulnerability assessments to identify and remediate potential security weaknesses.
• Monitoring Systems: We employ automated monitoring systems to detect and respond to suspicious activity, unauthorized access attempts, and potential security breaches in real-time.
• Incident Response: We maintain a comprehensive incident response plan to quickly address and mitigate any data breaches or security incidents that may occur.

While we take all reasonable precautions to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect any unauthorized access to your account.

6. Data Retention Period

bj99 retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, enforce our agreements, and maintain accurate business records. Specific retention periods include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with bj99 and as long as your account remains open.
• Closed Accounts: After you close your account, we retain your personal information for a minimum of five (5) years to comply with anti-money laundering regulations, tax obligations, and legal record-keeping requirements.
• Transaction Records: Financial transaction records, including deposits, withdrawals, bets, and winnings, are retained for a minimum of seven (7) years as required by accounting standards and tax regulations.
• Communication Records: Customer support communications, emails, and chat logs are retained for three (3) years for quality assurance and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, we will retain your email address and phone number on a suppression list to ensure you do not receive future marketing messages.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

7. Your Privacy Rights

As a bj99 user, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of all personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
• Right to Correction: You have the right to request correction of any inaccurate or incomplete personal information. You can update most information directly through your account settings or by contacting customer support.
• Right to Deletion: You have the right to request deletion of your personal information, subject to our legal obligations to retain certain records for compliance purposes. Note that deleting your account will result in the permanent loss of access to your account and any remaining balance.
• Right to Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as while we verify the accuracy of disputed information.
• Right to Data Portability: You have the right to receive your personal information in a portable format and request that we transmit it directly to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your communication preferences in your account settings.
• Right to Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact our privacy team via email at [email protected] or through live chat. We will respond to your request within 30 days and may require you to verify your identity before processing your request.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device by your web browser when you visit the bj99 Platform. Cookies enable the Website to remember your preferences, authenticate your login session, track your activity, and provide a personalized user experience. We use both first-party cookies (set by bj99) and third-party cookies (set by our service providers).

8.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the basic functionality of the Website, including user authentication, session management, security features, and load balancing. You cannot opt out of essential cookies as they are required for the Platform to operate.
• Performance Cookies: These cookies collect information about how you use the Website, such as pages visited, error messages encountered, and loading times. This data is used to improve platform performance and user experience.
• Functionality Cookies: These cookies remember your preferences and settings, such as language selection, display preferences, and recently played games, to provide a more personalized experience.
• Analytics Cookies: These cookies track user behavior, navigation patterns, and engagement metrics to help us understand how users interact with the Platform and identify areas for improvement.
• Marketing Cookies: These cookies track your activity across websites and are used to deliver targeted advertising, measure ad campaign effectiveness, and prevent you from seeing the same ad repeatedly.

8.3 Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to block all cookies, accept only first-party cookies, or receive notifications before a cookie is set. Please note that blocking or deleting cookies may affect the functionality of the bj99 Platform and limit your ability to use certain features. Instructions for managing cookies in popular browsers can be found in their respective help documentation.

9. Third-Party Services and Links

The bj99 Platform may contain links to third-party websites, game providers, payment processors, and social media platforms. These third-party services have their own privacy policies and data practices that are independent of bj99. We are not responsible for the privacy practices or content of third-party websites and services. We encourage you to review the privacy policies of any third-party services you access through our Platform.

Third-party game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe) may collect limited information about your gameplay sessions, betting patterns, and game preferences for the purpose of delivering game content and calculating winnings. This information is subject to the privacy policies of the respective game providers.

10. International Data Transfers

bj99 operates globally and may transfer, store, and process your personal information in countries outside of Bangladesh, including countries that may have different data protection laws than your country of residence. When we transfer personal information internationally, we implement appropriate safeguards to protect your data in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include standard contractual clauses approved by data protection authorities, adherence to international privacy frameworks, and ensuring that our service providers maintain adequate data protection measures. By using the bj99 Platform, you consent to the transfer of your personal information to countries outside Bangladesh for the purposes described in this Privacy Policy.

11. Children's Privacy Protection

The bj99 Platform is strictly intended for adults aged 18 years or older. We do not knowingly collect, use, or solicit personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our systems and close any associated account.

If you are a parent or guardian and believe that your child has provided personal information to bj99, please contact us immediately at [email protected] so that we can take appropriate action. We may request additional verification to confirm your identity and relationship to the child before processing your request.

12. Changes to This Privacy Policy

bj99 reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our data practices, business operations, legal requirements, or technological capabilities. When we make material changes to this Privacy Policy, we will update the "Last Updated" date at the top of the page and may notify you via email, account notification, or a prominent notice on the Website.

Your continued use of the bj99 Platform after the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you must immediately discontinue use of the Platform and may request deletion of your account. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

13. Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our dedicated privacy team:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" for fastest routing to our privacy team
• Live Chat: Available 24/7 on the bj99 website for immediate assistance
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours

For data access requests, deletion requests, or to exercise your privacy rights, please provide your full name, registered email address, and account username to help us verify your identity and process your request efficiently.